Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine client needs
   • Meet with client to determine learning needs and type of one-to-one instruction required
   • Decide upon actions for delivery of one-to-one instruction
2. Organise instruction resources
   • Determine the resources required to perform the instruction
   • Prepare the instruction plan
   • Acquire the resources according to organisational guidelines and prepare the resources for the instruction session
   • Provide client with details of instruction plan
3. Provide appropriate instruction
   • Provide instruction session to client, using identified instructions
   • Document the instruction session according to organisational guidelines
   • Refer further instruction requirements or training needs to appropriate person as required
4. Obtain client feedback
   • Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines
   • Obtain client evaluation and feedback to ensure the requirements of the client are met
   • Review client feedback and discuss suggestions with appropriate person

Performance Evidence

Evidence of the ability to:

determine the instruction required by client

acquire and prepare associated resources

demonstrate empathy and understanding of the learner and accommodate different cultures

convey technical information to individual clients for their specific use in a clear, concise and coherent manner

convey the meanings of technical jargon.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

---

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify delivery and evaluation methods

discuss adult learning principles and styles

outline communication and facilitation techniques

discuss critical behaviour issues and problems that can occur with one-on-one instruction

describe the general features and capabilities of current industry accepted hardware and software products

describe the functions and features of common operating systems (OS)

identify and describe hardware and software supported by the organisation

recognise the availability of in-house or vendor support

identify and describe common information and communications technology (ICT) terms and terminology

describe security and network guidelines and procedures

outline sources and availability of technical and organisational systems

specify telephone, fax and online functions and procedures

identify and incorporate work group procedures.

---